Why Use Telephone Answering Service for Your Small Business?

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Why Use Telephone Answering Service for Your Small Business?

Why Use Telephone Answering Service for Your Small Business?

For small and startup businesses, flexibility and resourcefulness would definitely be a great help to start everything right and within a controlled fund. In determining your business budget, it requires you to consider many facets of your operation. Employee expenses should be taken into consideration as it can possibly take a huge portion of the business budget. In reality, you can't just run a business undermanned, with very few people, especially if there are tasks whether administrative or technical that should be accomplished on a day-to-day basis. For the company to be successfully operational, it's either you hire the right people now or on a specific timeline.

Major functions especially those that require talent and technical skills are positions that should be filled immediately. However, routinary functions are usually outsourced, for one, office receptionist or assistant. Though these functions are usually taken for granted, it is one of the most critical job posts in the business since they act as the frontliners that communicate directly with the customers. Hence, getting the right personnel to do this task is essential for the success of the company. If budget is a big factor that forces you to forgo this important position, you can always opt for phone answering service providers that offer professional Virtual Receptionists or Virtual Assistants to ensure that there’s always someone manning your telephone all the time.


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The telephone answering service is one of the trends in the market nowadays. It consists of a team of well-trained and professional receptionists; no doubt your customers can experience an excellent service from the time they initially inquire about your services or products until the period that you’re already providing customer support to your loyal and satisfied clients. Though these receptionists are not physically present in your office, your customers won't have any clue that they are not physically located in your office address. They are well trained to know all the necessary details about your company as well as the products or services your business offers. With this, you’re guaranteed that they can build a good reputation about your business.

With the help of a list of frequently asked questions and answers, these Virtual Receptionists can work exactly how you want them to address all concerns with full confidence and conviction, which cannot be assured when you hire an in-house receptionist. Unless you’re willing to spend for your receptionist’s training or worse, train them yourself, there’s a good chance that the quality of service that they shall provide won’t be the same as a professional Virtual Receptionist.

In terms of budget, the cost or pricing of our virtual receptionist service is calculated based on the calls received and answered for the day. Thus, you won't regret spending your hard earned money because you know exactly where it's going. For some service providers like Virtual Receptionist London, you can check the statistics online, as well as the performance of your Virtual Receptionist. Best of all, your calls are attended 24/7, making the service highly convenient and efficient.


There's no need to hire a permanent employee to fill the position and go through the highly stressful process of recruitment and training. It also saves you from the expenses of paying at least the minimum wage – plus bonus and benefits – for a permanent employee without sacrificing the quality and quantity of the calls the company receives for a specific period of time. In terms of service flexibility, in case there are specific instructions regarding call transfers or transmission of messages, via email or SMS, the company can instruct the telephone answering service provider to implement necessary changes according to the needs of the company.

For small businesses, keeping up with the budget or better yet, saving up is a big help to sustain your market presence. Getting a telephone answering service is the perfect business partner that matches all the basic needs of a startup and small business. All calls are considered as business opportunities and with the telephone answering service, you are sure that the company is in good hands.

Register now to get your 7-day free trial. Virtual Receptionist London guarantees to provide your business with first class service for all your telephone answering needs.

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